Warranty Terms – Flooring Installation

1. Scope of Warranty

This warranty applies to the installation of carpet, timber, vinyl, and laminate flooring completed by Country Blinds Pty Ltd. and/or representatives of Country Blinds Pty Ltd., including employees and subcontractors. The warranty is in place to cover workmanship and installation-related issues in line with the Australian Consumer Law (ACL) and industry standards. For details regarding product warranties, please refer to the manufacturer’s warranty terms links at the bottom of this page.

2. Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to:

A replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
Repair or replacement if the goods or services fail to be of acceptable quality and the failure does not amount to a major failure. The severity of the failure is at the discretion of Country Blinds Pty Ltd.

This warranty is provided in addition to your rights under the ACL.

3. Warranty Coverage

Workmanship Warranty: We warrant our installation work to be free from defects in workmanship for a period of 24 months from the date of installation.
If a defect in installation is identified within the warranty period, we will repair or rectify the issue at no cost to you, providing the defect is included in warrantable faults.

Workmanship / Installation Warranty

Flooring Type	Examples of Issues Covered (Workmanship Defects)	Examples of Issues Not Covered under Workmanship Warranty
Carpet	• Seams coming apart due to poor joining • Rippling or rucking caused by inadequate stretching • Carpet cut too short, leaving visible gaps • Lifting edges due to poor securing to gripper rods • Installer damage (cuts, tears, fraying)	• General wear and tear, shading, flattening of pile • Stains, burns, flooding, pet damage • Product defects (e.g. delamination, fibre shedding – covered by manufacturer) • Subfloor moisture or movement
Laminate	• Gaps or lipping between boards due to poor joining • Incorrect or missing expansion gaps • Underlay not installed properly (causing unevenness/noise) • Transition trims not fitted correctly • Installer damage (chips, scratches, bad cuts)	• Swelling or lifting due to spills/flooding • Seasonal movement (normal expansion/contraction) • Heavy impact damage or misuse • Product defects (covered by manufacturer) • Subfloor unevenness not visible at time of install
Vinyl Planks	• Gaps or lifting due to incorrect fitting • Curling or peaking edges from poor adhesion • Bubbles or raised sections from inadequate rolling/pressing • Poor alignment (pattern mismatch, incorrect staggering) • Trim/finishing errors at walls or cabinetry	• Scratches, fading, or general wear and tear • Lifting from moisture, flooding, or heat exposure • Heavy furniture or dragging damage • Product faults (covered by manufacturer) • Subfloor dampness/cracking not evident at installation
Timber (Engineered or Solid)	• Boards not fixed correctly (nail/glue failure) • Uneven surface due to poor subfloor preparation • Incorrect expansion gaps leading to cupping/buckling • Stair nosing/trims not secured properly • Installer damage (splitting, dents, tool marks)	• Natural timber movement (minor expansion/contraction) • Scratches, dents, or water/moisture damage • Finish wear from normal use • Product faults (covered by manufacturer) • Subfloor dampness/movement not visible at installation

4. Exclusions

This warranty does not cover:

General wear and tear of carpet or flooring.
Damage caused by misuse, neglect, spills, flooding, pets, impact, or lack of proper maintenance.
Issues arising from subfloor conditions (e.g., unevenness, dampness, structural movement) not evident or disclosed at the time of installation.
Colour, texture, or pattern variations in carpet or laminate products.
Product-related defects covered under the manufacturer’s warranty (e.g., fading, delamination, product failure). For manufacturer’s warranty terms visit the links below for your respective product/manufacturer.

5. Customer Responsibilities

To maintain warranty coverage, you must:

Follow the manufacturer’s care and maintenance instructions.
Ensure the flooring is not exposed to excessive moisture or inappropriate cleaning methods.
Notify us of any installation-related concerns within 30 days.

6. Making a Warranty Claim

To make a claim under this warranty:

Head on over to https://countryblinds.com.au/warranty-request/
Provide proof of purchase and details of the issue.
Allow reasonable access for inspection of the flooring and installation.
Country Blinds service department will respond within 5 working days of a claim being lodged
Note that subject to Consumer Law in Australia, the responsibility of Country Blinds under the Warranty will not exceed the purchase price of the products in question, or their replacement cost

7. Limitation of Liability

To the extent permitted by law, our liability is limited to rectifying installation workmanship defects. We are not responsible for consequential or incidental damages unless required under the ACL.
Manufacturer’s Product WarrantiesAs Country Blinds installs a range of products from a fantastic selection of Australian suppliers, we request that you refer to the suppliers warranty terms for your specific products if you have faults, flaws or imperfections in the products themselves. Please make sure you have familiarised yourself with the product you purchased, including brand, range and colour options

Manufacturer’s Product Warranties

As Country Blinds installs a range of products from a fantastic selection of Australian suppliers, we request that you refer to the suppliers warranty terms for your specific products if you have faults, flaws or imperfections in the products themselves. Please make sure you have familiarised yourself with the product you purchased, including brand, range and colour options